Frequently Asked Questions (about window cleaning mostly!)
Here are the answers to some questions people often have. If you can't find your question answered, please contact us and we'll do our best to help.
You call yourself "The Gold Standard of Clean." Why?
Goldseal Cleaning uses state of the art equipment, the best in the industry. We use 100% purified water with a TDS report of ‘000’ producing the best results, avoiding the use of detergents. Our carbon-fibre (yes, like F1 cars!) pole system will reach up to 70ft providing complete privacy and improved access without use of ladders for both domestic and commercial use. This page explains a little about how the technology works and how it beats traditional methods.
What’s it all about?
Water fed pole cleaning is at the cutting edge of window cleaning technology, using a reverse osmosis water treatment system in order to produce 100% pure water, when applied to glass the result is a sparkling clean window every time. The reverse osmosis process is completely environmentally friendly, and uses no chemicals or detergents.
Pure water dries to a flawless finish and as the window is left sterile with nothing for dirt particles to adhere too, the problems associated with soap residue that traditional window cleaning methods can suffer from, become a thing of the past.
Why is this better than 'traditional' window cleaning methods?
First and foremost, it gives better cleaning results. Additionally, the absence of sticky soap residue on your windows means that dirt will find it harder to adhere to the glass, and so the windows stay cleaner for longer. It's also much safer than using ladders. We have families that we like to return to in one piece! 'Traditional' is another way of saying old-fashioned. You're reading this on a computer screen, tablet, or mobile phone, not a piece of paper that printed on using a typewriter. Old-fashioned, or traditional, especially when it comes to window cleaning, doesn't mean better!
Why does pure water clean so effectively?
The main attribute of pure water is its desire to return to its impure state, and in doing so, to absorb large amounts of dirt from whatever it comes into contact with, making it an extremely efficient cleaning agent without the need for detergents.
What is the water fed pole system and how does it work?
Essentially, the WFP system involves pumping highly purified water from a tank up a pole to a brush. The brush washes and rinses the glass clean, the window is then left to dry naturally.
Can we use water fed pole system for other services?
Yes, we can use this equipment to clean all aspects of a property or business. Signs, Shop Fronts, Frames, all UPVC panelling, canopies, guttering, fascias, garage doors etc. Not only this, but we can also access areas of a property that might have been too difficult or even impossible to reach from a ladder. Top floor windows, conservatory roofs, windows above conservatories, in fact, anywhere that a pole can reach and wash, can be cleaned.
I've noticed pure water keeps my windows cleaner for longer. Why?
Windows cleaned by pure water stay cleaner for longer, because the detergents used in traditional window cleaning actually leave an invisible film upon a window which attracts dirt. That's why your windows were dirty again so soon after the soapy method.
How high up can you reach?
One of the great things about Water fed pole’s is that they can extend up to 70ft. This is a lot higher than you’d reach just using a ladder. Jobs that traditional window cleaners would have to pass over, or use elaborate methods to clean like a cherry picker, can be handled comfortably by the WFP. Also, this makes it possible to service houses on new estates more effectively that are being built to second-storey height.
Do you work in the rain?
With the water fed pole system the rain won’t affect the window. Rain is pure water too. It’s not the rain that makes the windows dirty. Dirt makes things dirty, and we've rinsed it all away! This means we work all year round apart from in the most extreme of weathers when it would be unsafe to work. If it's drizzling, we'll carry on. A storm blowing, hail or hurricane? We'll be at home!
How about the window above my sloped roof or conservatory?
Cleaning windows that are located above a sloped roof or a conservatory can often be an extremely tricky task for the traditional window cleaner. Using ladders can sometimes cause damage to your guttering and roof. For the Water fed pole system, this does not pose as a problem.
How will I know you're coming?
We will text you the night before to let you know. This also means that you can leave a gate unlocked if you'll be out.
What happens if I’m not in to pay?
If you’re not in to pay we have now set up a direct debit payment system for all our regular window cleaning customers by GoCardless direct debits where payment comes out of your bank account 3-5 days after each window clean. You can also pay by bank transfer (BACS). Please use your house number, street and postcode as payment reference. Please visit our payment page for more details.
Do you clean the window sills and frames?
Yes, on every visit we clean glass, frames, sills & doors.
Why are my windows left wet? Won't they dry smeary?
No. The reason is because in regular tap water there are minerals like calcium, potassium and magnesium.
Now, while this water is fine to drink, it won’t be very useful for a water fed pole system. Pure water has all minerals removed by reverse osmosis, and has a TDS of 000. Your tap water is likely over 300. When regular tap water dries on a window it will cover it in white smears, these white smears will be the impurities in the water sitting on the glass.
Is my conservatory roof cleaned?
While we can do this, it is quoted for separately and is not included in your quote for regular window cleaning.
Do you guarantee your work?
Yes. We offer a 100% satisfaction guarantee and have a high retention rate of customers. Goldseal Cleaning will give you the cleanest windows and frames you have ever had. That's why we are the Gold Standard of Clean! If within 48 hours you are not 100% satisfied, we will come back and clean the offending window. (Obviously if a seagull takes aim the day after we've cleaned, we can't be held responsible!)
Do you have liability insurance?
Yes, we have full public liability insurance up to £5 million, including cover for the item being worked on.
Not decided yet? Then take look at the many reasons why you should choose us:
Domestic and Commercial Window Cleaners.
100% Satisfaction Guarantee.
Fully Insured – £5 Million Public Liability including item being worked on.
Free Text Service so you’ll know when we are coming prior to the clean.
Frames and doors included in the cleans.
Long Established, Many years experience.
Wide range of payment methods available.
Secure Website (padlock symbol) for taking contact details or payments.
Online card payments, BACS and Direct Debit payments available.
Complete privacy, no use of ladders.
Awkward windows can be reached.
One Stop Shop – for all of your external building cleaning needs.
A quality, professional service backed up by testimonials.